Best WordPress Live Chat Plugins to Improve the Customer Experience of your eCommerce Store

Offering live chat as a communication channel has become an essential aspect of most websites. There are a large number of live chat solutions available, where you can set up a live chat window on your website or eCommerce store. A lot of these solutions come with additional features to help you in generating leads. And for an eCommerce store, having a live chat option can significantly improve the customer experience.

In this article, we will discuss some of the best WordPress live chat plugins that will help to improve customer experience on your eCommerce store.

10 Best WordPress Live Chat Plugins

1. WSChat
2. LiveChat
3. Tidio
4. HubSpot
5. Tawk.to
6. Formilla
7. Jivo Chat
8. Reve Chat
9. Drift
10. WP Live Chat

Let’s get to know them, shall we?

WSChat

If you are looking for an on-premises solution to integrate live chat on your WordPress eCommerce store, ELEX WordPress Livechat Plugin is one of the best available solutions. Since it is a WordPress plugin, all the data will be in your server itself. This will give you much better control over your customer’s data compared to cloud-based SaaS solutions.

In addition, it gives you very flexible configuration options, and you can install it just like any other WordPress plugin. 

Features

• Integrate a live chat window on your WordPress site or WooCommerce store to resolve customers’ queries.
• Customize the appearance of the chat window to suit your business and brand.
• Extremely interactive as customers can upload files and recorded videos.
• AI Chatbot to engage customers more effectively.
• Proactively initiate a conversation with site users to enhance conversions.
• Intuitive backend interface to reply effectively to customers.
• Create unlimited agent profiles.
• Integrate seamlessly with ELEX WordPress Helpdesk Plugin solution.
• Extensive reporting options.

LiveChat

LiveChat offers an easy integration with WooCommerce that you can use. It will help you communicate with your customers, and at the same time know what they have added to their cart. It practically offers a customer support and marketing solution combined in one tool.

There are also multiple options where you can control the behavior of the chat window depending on the user’s device.

Features

• Integrate a live chat option on your WooCommerce store.
• Information on a customer’s viewed products and the products added to cart for better targeting.
• Easy to modify different chat features.
• Features to grab the attention of the users on the site.
• Capable to send personalized greetings according to the action taken by the customer on the site.
• Easy integration with WordPress and WooCommerce

Tidio

Tidio offers a chatbot-powered solution to ensure the best customer engagement on your WooCommerce store. In addition, you will also be able to use email and Messenger to improve your communication strategy with your customers. Apart from making customer interactions faster, Tidio will also help you improve your conversion rate as well. You will find several integration with third party apps and automation options to optimize your customer support workflow. 

Features

• Provides a comprehensive communication option with email, Messenger and live chat combined.
• Chatbots to engage customers effectively by analyzing customer behavior.
• Provide quick resolutions to customers’ queries.
• Customize the appearance of the widget to suit your brand.
• Easy to configure.

HubSpot

HubSpot offers a free customer relationship management solution that will help you in multiple aspects. Apart from your customer support team, your sales and marketing teams also will be able to avail of the full benefits of this tool. The live chat software will help you interact with your customers in real-time, solve their problems, and work on your conversions.

Moreover, you can use the chat routing features, which will enable you to connect the customer to the right department. All the conversations will be stored, so that you will be able to converse better with your long term customers more effectively.

Features

• Communicate with customers in real time using the live chat window.
• Chat routing feature to transfer the chat to the right team.
• Customize the chat window according to the design elements of your brand.
• Create customer segments and draft custom welcome messages for each.
• Chatbot to engage customers more effectively by continuously learning from their behavior.
• Seamless integration with the HubSpot CRM solution.
• Save conversations for better follow ups and customer satisfaction.

Tawk.to

This is another free solution that will help you chat with website visitors and monitor them. One of the advantages of using this one for your WordPress site is that it is extremely easy to install and configure. In addition, it offers a good analytics feature that will help you measure the progress that you make in engaging users. Moreover, you will be able to respond to customer’s queries through your mobile phones as well.

Features

• Display a live chat widget on your website.
• Respond to chat queries through mobile.
• Keep a track on the active visitors on your site.
• Send personalized greetings in different languages.
• Triggers and shortcuts for better customer engagement.
• Customize the chat widget to match with your theme or brand.
• Smooth integration with WordPress.

Formilla

Formilla is another one among the popular WordPress live chat plugin. It gives you a platform to provide real-time support to your customers with the aid of artificial intelligence. Moreover, you can use it as a conversion-boosting tool by generating sales leads and targeting them effectively.

It also offers customer segmentation features as well so that your follow-ups are precise and conversion oriented. The active user data offered by Formilla is quite useful as you will find details like the location of the visitor, as well as the web pages they are viewing.

Features

• Offers a multi-channel communication solution including live chat.
• Detailed tracking data of active users and option to initiate a chat with them.
• Chatbot powered by artificial intelligence to engage customers with common queries.
• Automatically display messages based on the customer’s behavior.
• Lets you respond to customers through your Android or iPhone mobile devices.
• Customize the chat widget to suit the style of your website.
• Supports multiple languages.
• Save chat responses and use them in future for quick replies.
• Superior chat routing feature to correctly serve the customer.
• Integration with popular third party apps.
• Google Analytics tracking to enhance chat performance.

JivoChat

You will be able to engage your customers using multiple channels such as email, phone, social media and live chat using JivoChat. The live chat integrates with your site perfectly and helps you resolve customer issues instantly.

It is highly customizable and helps you chat with customers in more than 20 languages. The live chat widget is responsive and offers several advanced features to help you improve the customer engagement.

Features

• Integrate a live chat widget that works with most modern devices including mobile phones.
• Option to proactively initiate a chat and enhance the scope for conversions.
• Lets you deal with multiple customers simultaneously.
• Good reporting features to help you monitor your support team’s performance consistently.
• Create specific reminders for your customer support team to ensure that important follow ups are not missed.
• Supports more than 20 languages.

REVE Chat

This is another multi-channel communication solution that offers a great live chat widget. You can use it effectively for your websites as well as mobile apps. While the fast resolution of issues helps you offer better customer support, you will be able to capture more leads using this tool as well.

Moreover, it offers a video chat option that will help you take your customer engagement efforts to another level. In addition, you will find extensive customization options as well, to design the chat widget in the way you want it.

Features

• Enhance your communication strategy with an advanced live chat option.
• Distribute chats across multiple teams for faster and more accurate resolution.
• Visitor notes to collect additional information from customers.
• Extensive customization options to personalize the appearance of the chat widget.
• Sales assistance to automatically send the right messages to customers.
• Voice and video chat options to improve overall customer experience.
• Easy collaboration options between sales and support teams to improve conversion rates.
• Analytics integration to carefully monitor performance.

Drift

If you are looking for a WordPress live chat plugin to engage your customers in real-time, Drift is one option you can consider. Customers on a website or eCommerce store generally have a liking towards live chat as it is able to resolve issues faster than other channels.

You can use Drift to target your customers and specifically allow some to interact with your sales team. The advanced routing feature will help you transfer a chat request to the correct department. Moreover, it offers chatbots to ensure consistent engagement with customers.

Features

• Live chat option to engage customers better in your store.
• Advanced targeting to make the option available only for specific users.
• Routing to ensure the chat is directed to the correct support agent or team.
• Engage customers better with chatbots.
• Integration with several important tools.
• Extensive reporting features.

WP Live Chat

You can download this live chat solution from the WordPress plugin repository. It will help you communicate with your customers more effectively and improve the conversion rates as well. With this plugin, your agents will be able to initiate chats with customers as well as among themselves. Moreover, it offers a simple and intuitive interface as well.

Features

• Free live chat solution with the option of setting up unlimited agents.
• Set up different departments and route the chats.
• Option to initiate a chat with customers.
• Customization options for the chat widget’s appearance including six themes.
• Custom offline messages and predefined responses.
• Option to add animations to the chat window.
• Save conversations and access them later for better follow-ups.

Hopefully, this article has provided you with a good overview of some of the best WordPress live chat plugins. Leave a comment if you have a query.

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This Is A Guest Post Written By Vijay Chelakkat. Vijay is the founder of ELEXtensions.com & LearnWoo.com, in charge of Business Development & Marketing. He is passionate about product development and solving various problems that eCommerce customers face. He is a connoisseur of food and likes to travel, go for long drives, and spend time with his family & friends.